A fantastic opportunity has arisen for a highly motivated and experienced Learning Team Coordinator to join Westway Trust providing support to the Learning Team Managers.
You will be a friendly and enthusiastic individual with strong administration experience along with excellent interpersonal and customer-facing skills who will be committed to working for a charity supporting and enhancing the lives of people in the North Kensington community.
Key responsibilities of the role include:
Administrative Support
Undertake administrative duties as directed by the Supplementary Schools Partnerships Manager and the Community Development Manager.
Maintain information on records and databases as required
Produce letters, reports, action sheets and documents, as necessary
Set up meetings and take minutes, as required
Assist with administrative tasks for project planning
Manage administration associated with accreditation and awarding bodies for Quality Mark assessments as required
Carry out administrative duties in relation to registers, cancellations, course documentation and course evaluations data
Coordinate responses for outstanding stakeholder queries
Assist with promotional tasks such as mail-outs and outbound progression calls, newsletter, and promotional events/open days
Monitor office supplies inventory and place orders for learning team projects
Process criminal record checks (DBS) for volunteers
Coordination of all data management and impact reporting across team Programmes
Support the Communications Team in developing and enhancing the communications and marketing strategies for the charity around Learning and Skills, including contributing to the Westway Trust and Westway Learning Twitter accounts and other social media and communication channels
Assist with community events as required by agreement
Financial Support
Perform basic financial activities relating to processing payments
Support the Learning Managers with financial processes (including raising POs, liaising with Accounts for invoices, and processing credit card statements)
Special projects support, for example:
Undertake administrative duties for the Lords Trading Card Directory
Keep the Westway Trust and Kensington & Chelsea Social Council (KCSC) service directories updated
Undertake administrate duties for the after school club Mondays and Thursdays 4.30pm – 6.30pm and help out with activities such as art, reading, games.
Help organise seasonal events, such as Easter, Halloween, Christmas parties
Knowledge and Experience:
At least one years’ administrative experience working in a busy office
Strong customer service experience
Experience of working in a customer-focused and/or community organisation
Good organisational, prioritising and problem solving skills, with the resilience to work effectively under pressure
Excellent interpersonal and communication skills
Good command of written and spoken English
Ability to provide a friendly and efficient service to the Learning Team Managers; learners and members of the community
Experience of working with a high level of accuracy
Is flexible, open to, and adapt to new ideas
Can take the initiative to get things done and not afraid to make suggestions for continuous improvement
Must have good IT skills, including MS Office Word, Excel and Access
Be aware of and comply with policies and procedures relating to safeguarding; health and safety and security; confidentiality for all learners (adults, children and young people), and complete online training as required
Commitment to living out the Westway Trust values including placing the community at the center of all we do.
Demonstrable understanding of, commitment to, and promotion of equality of opportunities, diversity and inclusion.
Desirable
Connection to or significant understanding of the local area and its social, cultural and political heritage would be highly desirable
Experience of working within GDPR legislation
Community work experience
Benefits of working with us:
Great location in the heart of Portobello, North Kensington
Generous holiday entitlement of 25 days per year + statutory bank holidays
Sick pay scheme
Investor in People (IiP) employer
Free gym membership at health club one minute walk from the office
Pension scheme
Life Assurance
Season ticket / bicycle loan
Free eye test voucher
Interview date: Monday 3 March
The application deadline is Friday 21 February when applications will be reviewed and shortlisted for interview. However, we reserve the right to close the application early. An early application is strongly recommended.