Members of the Pepperpot Centre, a day care centre supporting elders from the Caribbean and African community in West London, have been receiving help managing their energy bills and maximising their income. The initiative came about after the Kensington and Chelsea Social Council Community Resilience Team conducted a survey among Pepperpot Centre visitors. The survey identified concerns about rising fuel costs and managing bills during the winter months. In response, KCSC partnered with Nucleus Legal Services to provide on-site, one-to-one sessions with a specialist fuel support worker. Over a four-week period, residents were able to book private appointments to discuss issues such as: Fuel debt, Prepayment meters, Winter fuel payments, Switching energy providers and help with Income Maximisation. By scheduling appointments over several weeks, the advisor could ensure residents had time to gather necessary documents. Daphie Macauley, Fuel Case Worker from Nucleus Legal Advice Centre, said:
"With the cost of living crisis and the rise of fuel bills and fuel debts, Pepperpot was a great location to reach vulnerable and in need clients who needed our support. This was a great way to connect with the North Kensington Community."