| Name | Organisation delivering the service | Address | Post Code | Location | Email | Phone | Website (Main) | Service Description | Activities: | |
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| Advice | Glass Door Homeless Charity | 155a King's Road | SW3 5TX | K&C and Hammersmith | [email protected] | 020 7351 4948 | http://glassdoor.org.uk (Main) | Our caseworkers are trained to advise on matters of jobs & housing. | Housing / Homelessness | ViewMap |
| Advice & Guidance & I.T. drop in sessions | The ClementJames Centre | The ClementJames Centre, 95 Sirdar Road | W11 4EQ | Across the tri-borough area | [email protected] | 0207221 8810 | | Advice & Guidance appointments and signposting to specialist support - by appointment.
ICT drop-in sessions on Monday, Tuesday and Wednesdays from 2.15-3.45 with a tutor providing support. | | ViewMap |
| Advice and representation | Citizens Advice Kensington & Chelsea | 2 Acklam Road | W10 5QZ | Across Kensington and Chelsea | | 020 8962 3485 | http://www.citizensadvice.org.uk/local/kensington-chelsea/ (Main) | Free, confidential and impartial advice on a wide range of issues including specialist help with housing, employment, welfare benefits, and consumer problems. The help we provide ranges from filling in forms to making representations to departments on behalf of clients. | | ViewMap |
| Advice on respiratory condition through smoke inhalation | Breathe Easy Westminster | Ada Court, 10-16 Maida Vale | W9 1TF | Across Westminster | [email protected] | | http://blf.org.uk/westminster (Main) | Description of pathways and self monitoring for those either with previous lung conditions or those without.
Methods of diagnosis, medication, advice lines with British Lung Foundation and re-assurance | Health and Wellbeing | ViewMap |
| Advice/Emotional Support for Armenians | Centre for Armenian Information & Advice | | | Across the tri-borough area | [email protected] | 0208 992 4621 | http://caia.org.uk (Main) | The CAIA provides confidential independent information and advice. Our Advice Worker is available on Mondays, Wednesdays, Thursdays and Friday from 9.00am-4.00pm.
Due to high demand for our services we ask that you book an appointment with us before attending to avoid any disappointment. You can do this by calling us on 020 8992 4621. Alternatively, you can email us or make an enquiry via our contact form and we will respond at the next available opportunity.
MAIN AREAS OF ADVICE PROVIDED
Immigration Issues – OISC Level 1
National Asylum Support Services
Housing
Welfare Benefits | Information / Advice / Guidance | ViewMap |
| Advocacy, Advice, Representation, Signposting, | Prospects (Kensington) Ltd | Swinbrook Community Centre, 145 Acklam Road | W10 5YX | Across the tri-borough area | [email protected] | 020 8969 1777 | http://www.prospectsk.myzen.co.uk (Main) | Accompany People to various places to help them access the services and resources on offer. Help them to find temporary accommodation with local services users and members of the of organisation. Represent them in any way they need representation, for example English as a second language people. | | ViewMap |
| After School & Holiday provision | Shepherds Bush Families Project | 58a Bulwer Street, | W12 8AP | Across the tri-borough area | [email protected] | 020 87492371 | | Our after school club is for children and young people aged 5–16yrs. Children & young people that attend sessions are able to receive homework support in all subjects and have access to materials and resources needed in order to complete class and school projects. Children & Young people’s also have an opportunity to try out different forms of art and take part in a number of games and activities. | | ViewMap |
| After School Provision | The ClementJames Centre | The ClementJames Centre, 95 Sirdar Road | W11 4EQ | K&C and Hammersmith | [email protected] | 020 7221 8110 | | Homework and coursework support, art therapy and pastoral support after school for 7 - 18 year olds. | | ViewMap |
| Age UK At Home Domiciliary Care Service | Age UK Kensington & Chelsea | Unit 24, 10 Acklam Road | W10 5QZ | K&C and Westminster | [email protected] | 020 8960 8137 | https://www.ageuk.org.uk/kensingtonandchelsea/our-services/care-at-home-/ (Main) | With our At Home services you'll receive flexible, personalised care within the comfort of your own home.
Services we provide
-Food and groceries shopping
-Housekeeping, cleaning, and light domestic tasks
-Help prepare light meals
-Help to de-clutter or have seasonal a tidy up
-Change bedding and laundry
-Escort to appointments
-Collect your prescriptions, dry cleaning, help with paperwork or do your shopping (take you or go for you)
Please note we do not provide Personal Care
The above Practical Support list is by no means exhaustive. Our team can give you a helping hand with a variety of tasks. We would visit to discuss individual requirements, then assign care assistant who will visit on a regular basis to suit you, whether that is daily, a few times a week, weekly, fortnightly, monthly or as a one off.
Our Care Assistants:
-Are individually matched to customers based on needs assessment
-Are DBS and reference checked
-Receive safety guidance, training and PPE provided by Age UK Kensington and Chelsea
Who is it for?
The service is for adult residents of Kensington & Chelsea and Westminster aged 55 years and over, or who have physical and learning difficulties.
How much does it cost?
We charge £22 per hour for Practical Support at home, with no extra charges for weekends, and double charge for public holidays. Age UK K&C are proud to be an accredited Living Wage employer, committed to paying our employees a fair wage that reflects the real cost of living.
Who do I contact?
Please contact the At Home team on 020 8960 8137 or email [email protected]. | | ViewMap |
| Alternative therapies | Munro Health | Office 4, Canalside House, 383 Ladbroke Grove | W10 5AA | Across the tri-borough area | [email protected] | 07960 334133 | http://munrohealth.com (Main) | We can offer half hour treatments in holistic massage, reflexology, acupuncture and healing | Health and Wellbeing | ViewMap |
| Art for Wellbeing | ACAVA | 54 Blechynden Street | W10 6RJ | Across the tri-borough area | [email protected] | 020 89605015 | | A programme of participatory arts projects, with different opportunities for people of all ages, including children and families. Projects are led by professional artists, and provide a safe, social and creative space for local people to come together, learn new skills and benefit from the therapeutic outcomes of collective creativity. Sessions will take place at both 54 Blechynden Street, London, W10 6RJ and 4 Maxilla Walk, London, W10 6NQ. | Arts / Culture | ViewMap |
| Baby clinic | Ray's Playhouse | 247 Stephendale Road, Fulham | SW6 2PR | K&C and Hammersmith | [email protected] | 0207 371 9002 | http://raysplayhouse.org (Main) | Baby weighing and advice session every Wednesday afternoon 1.00pm to 2.30pm. | | ViewMap |
| Balance | | 2 Beatrice Place, Kensington | W8 5LP | Across Kensington and Chelsea | [email protected] | 0203 740 2315 | https://www.balancesupport.org.uk/ (Main) | Balance provides a range of residential, employment and leisure services that are designed to promote independence and quality of life for those with learning disabilities or mental health conditions | | ViewMap |
| Batty, Joe | | | | | [email protected] | | | | | ViewMap |
| Befriending | Home-Start Westminster | St Pauls Centre, 3 Rossmore Road | NW1 6NJ | K&C and Westminster | [email protected] | 0207 7241345 | http://www.homestartwestminster.co.uk (Main) | Home-Start Westminster offers emotional support, friendship and practical help to parents living in the Westminster, Kensington and Chelsea and Hammersmith areas with at least one child under five. We recruit and train volunteers who are usually parents themselves to visit families in their home once a week for a 2 hours to offer them informal, friendly and confidential support. The volunteers' aim to build a trusting relationship with the families to help them process their experiences, and support and encourage them to access specialist services where appropriate. Home-Start supports parents for as long as they need it as they grow in confidence, strengthen their relationships with their children and widen their links in the community. | | ViewMap |
| Bilingual Communuity Advocacy Support | Midaye Somali Development Network | Unit 6, 7 Thorpe Close | W10 5XL | Across the tri-borough area | [email protected] | 0208 969 7456 | | We are currently offering practical and emotional support to families and the community members affected. The service is outreach service which operates on the ground and in partnership with support centres by linking the effected members of the community to access maistream services as well as other available support services. We also run drop in service at our centre were community members can access for further support. | Community / Social club | ViewMap |
| Break loneliness and reduce stress | Eritrean Lowlanders League | Dalgarno Community Centre, 1Webb Close | W10 5QB | K&C and Hammersmith | [email protected] | 0744 301 8398 | | Organise get to gather provide food and drink invite facilitator to give advice and answer questions. | Support group | ViewMap |
| Cafe Caribe | Nubian Life Resource Centre Ltd | 50 Ellerslie Road | W12 7BW | Across Hammersmith | [email protected] | 020 8749 8017 | http://nubianlife.org.uk (Main) | Evening meals
We have an onsite catering team and can offer up to 50 people with an evening meal after 4pm. | Support group | ViewMap |
| Careers guidance and employability support | Epic CIC | | | Across Kensington and Chelsea | [email protected] | 0773 9317690 | http://epiccic.org.uk/ (Main) | Advice and guidance to support sustained progression into education, employment and training, as well as entrepreneurship. Our careers advisers can support with CV writing, job searches, applications, interview skills and presentation. We are also delivering an incentivised ESF programme for unemployed young people where young people over 16 years of age can receive vouchers for sign-up, progression and sustainment. | | ViewMap |
| Casework, LGBT or HIV | NAZ | 30 Blacks Road | W6 9DT | Across the tri-borough area | [email protected] | 020 8741 1879 | http://naz.org.uk (Main) | We run 1-1 casework, information and support services to individuals who are LBT or living with HIV. This could include support around - housing, immigration, welfare, employment. | | ViewMap |
| Clothing bank | Glass Door Homeless Charity | 155a King's Road | SW3 5TX | K&C and Hammersmith | [email protected] | 020 7351 4948 | | We provide second hand clothes and new underwear/socks for those in need. | | ViewMap |
| Clothing, general assistance | Notting Hill Methodist Church | 49 Pages Lane | N10 1QB | Across Kensington and Chelsea | [email protected] | 020 7229 7728 | | We have a small stock of new, sorted good quality clothes, though in the main we are able to buy clothes for Grenfell survivors/evacuees etc, and some modest grant aid. | | ViewMap |
| Community Centre | Bishop Creighton House | 378 Lillie Road, Fulham | SW6 7PH | Across Hammersmith | [email protected] | 020 7385 9689 | http://creightonhouse.org (Main) | BCH runs a community centre and outreach services for older people (befriending, home safety and security, home adaptations, exercise and fitness) people with learning disabilities (mentoring, social activities, work opportunities) and families with children under five (home safety). | | ViewMap |
| Community Centre | Dalgarno Trust | 1 Webb Close | W10 5QB | Across the tri-borough area | [email protected] | 020 8969 6300 | http://www.dalgarnotrust.org.uk (Main) | The Dalgarno Trust offers a wide range of services to the local community through its Healthworks, VIP and Community Champions programmes. We have a youth programme as well as a weekly foodbank (Thursdays). | | ViewMap |
| Community Engagement Services | Age UK Kensington & Chelsea | 1 Thorpe Close | W10 5XL | Across Kensington and Chelsea | [email protected] | 020 8969 9105 | http://www.aukc.org.uk (Main) | We provide a wide range of volunteer-supported services which aim to connect people to their communities, combat isolation and help keep them independent in their own homes.
These include:
- Befriending - Regular one-to-one visits from a volunteer to provide companionship.
- Escorting - Help from a volunteer to get out and about, including to doctors'/hospital appointments or to the shops.
- Practical Help - Help with simple DIY tasks such as changing light bulbs and putting up shelves.
- Escorted Shopping Trips - Trips to local supermarkets for people with reduced mobility. Minibuses pick up and drop off users at home.
- Decluttering & Falls Prevention - Help with removing clutter and identifying hazards in the home which may cause a fall.
- Group Befriending - A wide range of social groups and activities, including language classes, lunch clubs and concerts. | | ViewMap |
| Community Lunch | The ClementJames Centre | The ClementJames Centre, 95 Sirdar Road | W11 4EQ | Across Kensington and Chelsea | [email protected] | 020 7221 8810 | | We are in the process of setting up a community lunch on fridays - providing a chance for the community to come together in our beautiful garden. More details to follow. | | ViewMap |
| Counselling | Relate London South West | 1A Hill Street, Richmond, Surrey | TW9 1SX | K&C and Hammersmith | [email protected] | 01302 347876 | http://relatelondonsw.org (Main) | We can provide counselling services to adults, including couples, individuals, families. We also provide counselling services for children and young people aged 5-18 years old. | Counselling / Mentoring | ViewMap |
| Counselling | NAZ | 30 Blacks Road | W6 9DT | Across the tri-borough area | [email protected] | 020 8834 0245 | http://naz.org.uk (Main) | We offer counselling to people around any sexual health or sexuality issue. This could also include anything regarding to minority sexuality (e.g. where someone has returned to living with parents who are not ok with their sexuality) or living with HIV (e.g. where someone is living in conditions where medication could be seen by others).
We offer 12 hour-long sessions over 12 weeks, subject to an assessment. | Counselling / Mentoring | ViewMap |
| Counselling | The ClementJames Centre | The ClementJames Centre, 95 Sirdar Road | W11 4EQ | Across Kensington and Chelsea | [email protected] | 020 7221 8810 | http://clementjames.org (Main) | We are in the process of putting in place counselling for children and adults affected by the Grenfell Tower fire. More details to follow. | | ViewMap |
| Counselling | WestPoint-SCD | Norland House 9, Queensdale Crescent | W11 4TL | K&C and Hammersmith | [email protected] | 020 7603 4832 | http://westpointcommunity.org.uk (Main) | We will provide counselling to support the core efforts to reach out to isolated and traumatised members of the Grenfell Tower community and offer counselling and guidance and emotional healing and wellbeing to overcome this tragedy. We will also engage our counselling with local churches and mosques and the local community and in all OTHER faiths for overcoming this tragedy. We will also make referrals where we think it is appropriate to our local partners network such as Minds. | | ViewMap |
| Counselling and therapeutic services | Shepherds Bush Families Project | 58a Bulwer Street | W12 8AP | Across the tri-borough area | | | | Our 1:1 therapeutic & counselling service offers individuals emotional and therapeutic support.
We also have systemic family therapy to support the whole family. | | ViewMap |
| Counselling and Therapy | West London Action for Children | 15 Gertrude Street | SW10 0JN | K&C and Hammersmith | [email protected] | 020 7352 1155 | http://wlac.org.uk (Main) | West London Action for Children offers free and confidential help to families, parents, young people and children. We work with low-income families with children under the age of 19 who live in the London boroughs of Hammersmith & Fulham and Kensington & Chelsea.
We offer one-to-one counselling, family therapy and parenting groups. We also provide counselling in schools and run school-based children's groups.
We provide on-site childcare so we can look after children whilst their parent receives a service from us. We can provide short, medium and long-term support. We accept both self and professional referrals. Our referral form can be downloaded from our website: https://www.wlac.org.uk/?page_id=326 | Counselling / Mentoring | ViewMap |
| Counselling for children, young people and their families | Place2Be | 13/14 Angel Gate, 326 City Road | EC1V 2PT | Across the tri-borough area | [email protected] | 07712 321925 | http://place2be.org.uk (Main) | Place2Be is a national children's charity offering counselling in schools and children's centres for children, young people and their families. We also offer support and psycho-education for teachers and school staff. We are already working in schools known to be affected directly by the Grenfell Tower tragedy, including Kensington Aldridge Academy and Ark Burlington Danes, and we have increased our provision to ensure we have extra professional support in these schools. We are also working in other schools in the area. | Counselling / Mentoring | ViewMap |
| Counselling, Mental Health and Wellbeing | Rain Trust | Office 5, Canalside House, 383 Ladbroke Grove | W10 5AA | Across Kensington and Chelsea | [email protected] | 0208 964 2727 | http://www.raintrust.org.uk (Main) | 6 weeks individual Person centred approach counselling and Group counselling sessions for the community affected by Grenfell Tower Fire. | | ViewMap |
| Counselling/psychotherapy | Living Well CIC | Exmoor St | W106DZ | Across Kensington and Chelsea | [email protected] | 020 3137 3373 | http://livingwellcic.com (Main) | Counselling provided by fully trained counsellors and counsellors on placement with us who are in training. We specialise in providing counselling for people wilth HIV. | Counselling / Mentoring | ViewMap |
| Daily Drop In | Equal People mencap | Equal People Resource Centre | W10 6EJ | Across the tri-borough area | [email protected] | 0208 964 0544 | http://www.equalpeoplemencap.org.uk (Main) | Equal People Mencap offer a wide variety of supported training, groups, activities and social groups throughout the week at our Resource Centre in Ladbroke Grove and out in the community. | | ViewMap |
| Dance, Music, Trapeze workshops | The Flying Gorillas | Basement, 279 Westbourne Park Road | W11 1EE | Across Kensington and Chelsea | [email protected] | | http://flyinggorillas.co.uk (Main) | Free sessions in Breakdance, Drumming and Static Trapeze over the Summer.
Co-ordinated with Edward Woods Community Centre. | Arts / Culture | ViewMap |
| Debt Advice and Budgeting Courses | Crosslight Advice | HTB Brompton Road | SW7 1JA | Across the tri-borough area | [email protected] | 0207 052 0318 | http://crosslightadvice.org (Main) | Crosslight Advice is an independent charity which works to combat poverty and hardship caused by the burden of unmanageable debt and lack of financial capability. Our service is completely free, and we offer comprehensive debt advice, money education, practical assistance, and ongoing support to anyone who needs it, regardless of background or circumstances. | Information / Advice / Guidance | ViewMap |
| Disability Related Information and Advice Service | Action Disability Kensington and Chelsea | The ADKC Centre, Whitstable House, Silchester Road | W10 6SB | Across Kensington and Chelsea | [email protected] | 020 8960 8888 | http://www.adkc.org.uk (Main) | Information and signposting to independent living support services, referrals where necessary and referral to specialist support such as social services needs assessments, advocacy, legal advice and specialist benefits advice.
ADKC is fully accessible with accessible parking outside the entrance. We work in a user-led way and will help people to 'tease out' the different problems they present with and support people to access the services they need. | | ViewMap |
| Distribution of donations | The ClementJames Centre | The ClementJames Centre, 95 Sirdar Road | W11 4EQ | Across Kensington and Chelsea | [email protected] | 0207 221 8810 | http://clementjames.org (Main) | Distribution to emergency funds to residents of the Lancaster West Estate.
Distribution of clothing, toiletries, baby food etc. | Community / Social club | ViewMap |
| Donation and feeding centre | Anti-Tribalism Movement | ATM House, Market Approach, Shepherd's Bush | W12 8DD | K&C and Hammersmith | [email protected] | 2035881880 | | We have received large donations from the public and we have been cooking for relatives of the victims and some of the victims to eat hot food especially during Iftar time. We have a big public fundraising event on the 9th of July here in Shepherd's Bush to bring together artists to perform and share their talent and creativity to heal the wounds and distress caused by this incident. | | ViewMap |
| drop in centre | Making Communities Work & Grow | 19 Golborne Road | W10 5NY | Across Kensington and Chelsea | [email protected] | 020 8969 0722 | | MCWG will be open throughout the summer period, young people can come in for various activities and get advice.
Outreach work at Ladbroke grove station every Tuesday, giving advice and support to young people.
We will be there from 2.30 to 6pm during and after the school run, so we can have a chat with the young people passing, they are also welcome to take leaflets etc.
We will be handing out sweets/chocolates/soft drinks
Thursdays, we will be doing boxersize for the young people.
Fridays, parent’s coffee mornings which will be a chance for our regulars to invite some of the parents who have been affected, we have invited practitioners from mental health and social services to come and give advice.
Taking the young people to day trips either to seaside and theme parks | | ViewMap |
| Drop-in and outreach services | Hodan Somali Community | Canalside House, office 4, 383 Ladbroke Grove | W10 5AA | Across the tri-borough area | [email protected] | 020 8960 5813 | http://hodan.org.uk (Main) | One stop shop advice, information and support service sorting out complex problems and empowering and reconnecting and signposting and also with outreach work. | | ViewMap |
| Drop-in emotional support | SMART (Saint Mary Abbots Rehabilitation and Training) | The Basement, 15 Gertrude Street | SW10 0JN | Across the tri-borough area | [email protected] | 020 7376 4668 | http://smartlondon.org.uk (Main) | We provide drop in sessions throughout the week, weekends and some evenings to provide peer and emotional support (non-clinical). This can be for anyone including community workers. | Support group | ViewMap |
| Drop-in Service | Hestia Integrated Mental Health Service | The Grove Resource Centre, 1-9 St Mark's Road | W11 1RG | K&C and Westminster | [email protected] | 0207 221 0052 | http://Hestia.org (Main) | Relaxed friendly drop-in staffed with mental health support workers
Refreshments available free and support to contact services. Free use of telephone and internet.
In house counselling service available. | Counselling / Mentoring | ViewMap |
| Emotional wellbeing and counselling | People Arise Now | Dawes Road Hub, 20 Dawes Road, Fulham | SW6 7EN | Across the tri-borough area | [email protected] | 020 7952 1245 | http://www.peoplearisenow.org (Main) | Our Emotional Support and Counselling sessions aim to enable our beneficiaries to deal with and overcome issues that are causing emotional stress or pain.
PAN provides a safe and stable environment for our beneficiaries to talk and deal with difficult emotions. Our counsellors and mentors are here to support our beneficiaries without usually giving advice. Instead, we enable ours users to formulate their own understanding of any issues they may be going through. These include but are not limited to:
- Dealing with life after incarceration and acquisition of life skills.
- Dealing with mild or strong feelings of depression, or low mood and sadness.
- Dealing with mild or strong feelings of anxiety and coping with worry.
- Coping with bereavement and or relationship breakdown.
- Coping with short and long-term redundancy or work-related stress.
- Dealing with identity issues that prevent our beneficiaries from achieving their goals.
- Dealing with low self-esteem issues and a lack of confidence. | Counselling / Mentoring | ViewMap |
| Employment advice | Nucleus LAC | 298 Old Brompton Rd, Earls Court | SW5 9JF | Across the tri-borough area | [email protected] | 7960422018 | | Advice and assistance to tribunal level for employment under CFA | | ViewMap |
| English Classes | Migrants Organise | 2 Thorpe Close | W10 5XL | Across London | [email protected] | 020 8964 4815 | http://www.migrantsorganise.org (Main) | English class for Beginners
English class - Conversation | Education / Training (adults) | ViewMap |
| Facilitated support | SMART (Saint Mary Abbots Rehabilitation and Training) | The Basement, 15 Gertrude Street | SW10 0JN | Across the tri-borough area | [email protected] | 020 7376 4668 | http://smartlondon.org.uk (Main) | We can arrange to provide specific emotional support, advice, training, guidance, psycho-education and/or OTHER activities as required at our base address or within the community. This can range from talks at schools to sessions to support people needing time off work because of the disaster. | | ViewMap |
| Family Befriending | Westminster Befriend a Family | 34 Buckingham Palace Rd | SW1W 0RE | | [email protected] | 020 7828 2765 | http://befriendafamily.co.uk (Main) | For families living in the borough of Westminster we are able to offer trained volunteers to support the family by visiting them in their home for 3 hours per week for between 6 to 12 months. The focus is on the areas identified by the family and may include emotional, practical, parenting support and signposting to other resources.
This service would be relevant to families that have been re-housed in Westminster. | Support group | ViewMap |